What is your cancellation policy for classes?

admin

At The Alignment Studio, we understand that things happen and sometimes the best laid plans go awry. However, we hope you can appreciate that, as our class sizes are small, we require 12-24 hours’ notice if you wish to cancel out of a pre-booked class*.

All of our physiotherapists and Pilates instructors are committed to ensuring each client is fully supported while pursuing their movement goals. It’s for this reason we intentionally keep our class sizes small and intimate. This allows for personalised attention and modification, and helps ensure a safe, effective and enjoyable practice for everyone.

As class spots are limited, we ask that you please cancel within the required cancellation window detailed below. This gives us the greatest chance to fill your spot with a client from our waitlist. It also helps ensure our hard-working staff are remunerated for their efforts (including the huge amount of behind-the-scenes preparation that goes into each class!).

Therefore, please ensure you follow the procedures below for cancellation.

ALL GROUP CLASSES: Express Reformer, Studio Pilates,
Clients are required to cancel 12 or more hours before scheduled class

ALL CLINICAL REHAB CLASSES: Private, duet and group
Clients are required to cancel a full 24 hours before scheduled class

ALL PRIVATE & DUET CLASSES: Clinical Rehab, Studio Pilates
Clients are required to cancel a full 24 hours before scheduled class

* Please note that failure to cancel within these timeframes will result in a client being charged the full class fee/ having the class deducted from a pre-purchased pack, despite non-attendance.

** If you have exceptional circumstances for late cancellation, please call/ email us at your earliest convenience.

Phone/ Email Cancellation

Please call or email within our opening hours:
Monday – Friday | 7am – 7pm
Saturday | 7am – 1pm
9650 2220 | reception@thealignmentstudio.com.au

Please note: We are unable to accept class cancellations made outside of these hours. For Monday morning classes, cancellations must be made the Saturday prior (within opening hours).

Online / App Cancellation

You may also cancel online through our bookings platform. The same cancellation windows apply.

As a courtesy to other clients and The Alignment Studio staff, please do cancel at your earliest convenience. This allows other clients to be moved from our waitlists into their chosen class.